Ponencia de Miguel Villaescusa, Director comercial y de Marketing del Grupo Unísono, en el Customer Experience Congress organizado por Dir&Ge.
En esta era digital, en la que la tecnología es una aliada para ofrecer una experiencia de cliente diferencial, los contact centers con su infraestructura, visión end to end y su pulso de las emociones y necesidades del cliente final, se han convertido en la piedra angular de la transformación de la relación entre marcas y consumidores. ¿Cuáles son los canales de contacto del futuro? ¿Es la autogestión una tendencia o una realidad? ¿Están las compañías preparadas para el reto de la omnicanalidad, la integración y la elección de tecnologías?
camera iphone 8 plus apk Claves en el futuro de la gestión de clientes - CEC 2017 | |
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| Science & Technology | Upload TimePublished on 27 Oct 2017 |
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